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Minimalist Outdoor Setting

Return & Refund Policy

Welcome to Chic Nook! We are committed to ensuring your complete satisfaction with every purchase. Please review our return policy below:

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Condition: Must be in the same condition as when you received it, unworn or unused, with all original tags attached.

  • Packaging: Must be returned in its original packaging.

  • Proof of Purchase: You must provide a receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Reach out to us at info@playsph.comto start your return process.

  2. Return Address: Once your return is approved, please send your item to:

    Chic Nook Returns
    BAMBU KOSHER LLC
    3427 NE 163 ST
    NORTH MIAMI BEACH, FL 33160

Please Note: Items returned without prior authorization will not be accepted.

Return Shipping

If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back to us.

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at info@playsph.com. We will evaluate the issue and ensure it is resolved promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable Goods: Such as food, flowers, or plants.

  • Custom Products: Special orders or personalized items.

  • Personal Care Goods: Beauty products.

  • Hazardous Materials: Flammable liquids or gases.

Additionally, we do not accept returns on:

  • Sale Items

  • Gift Cards

If you have any questions about whether your item is eligible for a return, please contact us at contact@nestjy.com.

Exchanges

To exchange an item, please follow these steps:

  1. Return the Original Item: Initiate a return as described above.

  2. Make a New Purchase: Once your return is accepted, place a separate order for the new item you wish to receive.

This process ensures you get exactly what you want in the quickest time possible.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide justification.

Conditions for EU Returns:

  • Condition: Item must be in the same condition as received, unworn or unused, with all original tags and packaging intact.

  • Proof of Purchase: A receipt or proof of purchase is required.

Please contact us at contact@nestjy.com to initiate a return under the EU cooling-off period.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, the refund will be processed to your original payment method within 10 business days.

    Note: It may take additional time for your bank or credit card company to process and post the refund.

  • Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at info@playsph.com.

Contact Us

If you have any questions or need assistance with your return, please reach out to us:

  • Email: info@playsph.com

  • Phone: +1 717-998-6952

  • Address:
    BAMBU KOSHER LLC
    3427 NE 163 ST
    NORTH MIAMI BEACH, FL 33160

We’re here to help and ensure your shopping experience with Chic Nook is exceptional!

Chic Nook
Your Home for Quality Household Essentials

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