Store Policy

1. Refund Policy

At Chic Nook, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

Item must be in the same condition as received, unworn or unused, with all original tags attached.
Item must be returned in its original packaging.
A receipt or proof of purchase is required.

How to Initiate a Return

Contact Us: Email us at info@playsph.com to start your return process.
Return Address: Once approved, send your item to:

Chic Nook Returns
BAMBU KOSHER LLC
3427 NE 163 ST
NORTH MIAMI BEACH, FL 33160
United States

Please Note: Items returned without prior authorization will not be accepted.

Return Shipping

If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package back to us.

2. Shipping Policy

We aim to provide you with a seamless shopping experience. Please review our shipping details below.

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification when your order has shipped. We prioritize efficient order processing to get your items to you as quickly as possible.

Domestic Shipping (USA and Europe)

We offer free shipping for all orders within the USA and Europe.

USA Shipping: Estimated delivery time is typically within 7 days from the date of shipment.
Europe Shipping: Estimated delivery time is typically within 15 days from the date of shipment.

International Shipping

For customers outside of the USA and Europe, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. We aim to provide the best possible service to our international customers.

Customs and Duties

Please note that international orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are incurred once the shipment reaches your country and are the responsibility of the customer.

Chic Nook is not responsible for these charges, and we recommend checking with your local customs office for more information on import regulations.

Order Tracking

Once your order has shipped, you will receive an email notification from us, including a tracking number. Please allow up to 48 hours for the tracking information to become available.

If you have any questions or concerns about the status of your order, please feel free to contact us at info@playsph.com. We are here to assist you.

Shipping to P.O. Boxes

We do our best to accommodate shipping to P.O. boxes; however, some carriers may have limitations. If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

3. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

4. Terms of Service

Please review our Terms of Service which govern your use of our website and services.

5. Contact Us

Get in Touch

Email: info@playsph.com

Phone: +1 717-998-6952

Address: 3427 NE 163 ST, NORTH MIAMI BEACH, FL 33160, United States