Welcome to the Chic Nook FAQ page! Below you'll find answers to some of the most common questions our customers have. If you need further assistance, please don't hesitate to contact us.

1. How can I place an order?

To place an order, simply browse our products on our website www.chicnook.wix.com, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

3. Can I change or cancel my order after placing it?

Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer support team at info@playsph.com or call us at +1 717-998-6952 as soon as possible to request changes or cancellations.

4. Do you offer gift wrapping services?

Yes, we offer gift wrapping for an additional fee. During the checkout process, you can select the gift wrapping option and include a personalized message.

5. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our Track Order page to monitor the status of your shipment.

6. What is your return policy?

We offer a 30-day return policy. Items must be in their original condition, unworn or unused, with tags attached and in original packaging. Please refer to our Refund Policy for more details.

7. How do I initiate a return?

To initiate a return, contact us at info@playsph.com within 30 days of receiving your order. Once approved, you will receive a return shipping label and instructions on how to send your package back to us.

8. Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom or personalized products, personal care items, hazardous materials, sale items, and gift cards. Please see our Refund Policy for a full list of non-returnable items.

9. Do you offer exchanges?

While we do not process direct exchanges, you can return the unwanted item following our return policy and place a new order for the desired item once your return is approved.

10. How long does it take to receive a refund?

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

11. Can I return an item without a receipt?

A receipt or proof of purchase is required to process a return. If you do not have a receipt, please contact us at info@playsph.com to discuss possible options.

12. Do you ship internationally?

Yes, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. Please refer to our Shipping Information page for more details.

13. Will I be responsible for customs duties and taxes?

International orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on import regulations.

14. How do I update my account information?

To update your account information, log in to your account on our website, navigate to "Account Settings," and make the necessary changes. If you encounter any issues, please contact us at info@playsph.com.

15. What should I do if I receive a defective or incorrect item?

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at info@playsph.com so we can resolve the issue promptly.

16. Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large orders. Please contact our sales team at info@playsph.com with your order details to discuss available discounts.

17. How can I contact customer support?

You can reach our customer support team via:

• Email: info@playsph.com

• Phone: +1 717-998-6952

• Mailing Address:
  BAMBU KOSHER LLC
  3427 NE 163 ST
  NORTH MIAMI BEACH, FL 33160
  United States

18. Can I modify my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately at info@playsph.com or call us at +1 717-998-6952. We will do our best to accommodate your request before the order is shipped.

19. Do you offer expedited shipping options?

Currently, we offer standard shipping options as outlined in our Shipping Information page. Expedited shipping options may be available in the future. Stay tuned for updates!

20. How can I stay updated on new products and promotions?

Subscribe to our newsletter by signing up on our website to receive updates on new products, exclusive promotions, and special offers directly to your inbox.

Contact Information

If you have any additional questions or need further assistance, please feel free to contact us:

• Email: info@playsph.com

• Phone: +1 717-998-6952

• Address:
  BAMBU KOSHER LLC
  3427 NE 163 ST
  NORTH MIAMI BEACH, FL 33160
  United States

Chic Nook
Your Home for Quality Household Essentials